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frequently asked questions
For once of projects, we take a 50% deposit to book in your start date, and 50% on finalisation. Ongoing work is invoiced in fortnightly payments. We'll outline your exact payment terms on your proposal when you get started with us.
Our standard terms only require a 30 days notice period for monthly clients to cancel or change their package, so if you need to upgrade or downgrade, we’ll work with you and be as flexible as we can.
That’s okay, that’s why we’re here! We’ll discuss your goals in our initial free 20 minute chat, and then we’ll put together a plan of attack with you.
We certainly do! Every month you’ll receive a comprehensive report detailing how the month went, and what we’d like to do moving forward!
Boy do we, just check out our Facebook page right here to see all of the amazing feedback we’ve gotten so far! Want more specific examples? Just holla.
Once you’ve signed off on your project, we’ll be in touch to let you know who your main point of contact will be. We match all new clients with their perfect team member based on our skills and availability so we can give you the best chance of success!
There are so many amazing sources out there for learning social media marketing! If you're interested in learning to DIY, then you might like our All-Stars Membership.
Social media is about being SOCIAL. It’s not just another way to sell your products/services. You’ll see real results for your brand when you start to communicate with your followers & build real relationships. Strengthen your content by using real data and measuring the effectiveness of what you do and give your followers VALUE above all else!
Social media marketing is a fundamental part of every business marketing plan. Whether it be a simple organic (non-paid) content strategy or a more elaborate paid end to end marketing funnel, every business can benefit from having a plan in place. If you’d like to chat to us about putting together a marketing plan for you, check out the link here.
Facebook like to make sure that you’ve given your followers sufficient notice before changing your brand name. We’ve been through this process ourselves, so we documented it here, so that you know exactly what you need to do to arm yourself for success! Feel free to holla at us over on our Instagram to let us know how it went, we’d LOVE to hear about it!
Have you ever been lying in your bed late at night, scrolling through Pinterest for some inspo and thought, “I wonder if I can use Pinterest for my business?”. Well, look no further, because we have all the answers to your questions on how to use Pinterest to grow your business right here!
There have been many tests done to see if social media scheduling tools affect reach, and all have very different results. However, from our tests alone, we can conclusively say that no, using a scheduling tool does not affect reach. If anything, it just free’s up a hell of a lot of your time and saves a lot of stress!
We use the tool Later, because it schedules Pinterest, Facebook, Instagram feed & stories, which we LOVE. It can be a little buggy but aren’t they all.
